Needlepoint Upholstered Footstool

Refund & Returns Policy

We strive to describe all items accurately and include photos highlighting any damage, scratches, or notable wear. Please keep in mind that all our items are of a vintage or older nature, and as such, a reasonable degree of wear and tear is to be expected based on the age of the item.

Returns: All goods may be returned provided they are:

• Returned within a timely manner

• In the same condition as when purchased

Return shipping is the buyer’s responsibility, as it is up to the buyer to ensure they are satisfied with the item’s condition prior to purchase.

We encourage you to request a detailed condition report if you’re unable to view the item in person. We’re happy to provide additional photos and videos on request to help you make an informed decision.

Collection and Delivery Information

If an item is marked “collection only”, it is the buyer’s responsibility to arrange transportation. Please use the Contact Us page to schedule a suitable time for collection.

We do offer a local delivery service within a 20-mile radius of ML1, available at an additional cost to the buyer. Please get in touch with us before purchasing the item to request a quote.

If needed, a courier service can be arranged either by the buyer or by us to facilitate transport. However, please note that we have no control over courier pricing. For reference, we have used Shiply in the past, but it’s entirely the buyer’s choice which courier they prefer to use.

Stock Availability

All items are available for purchase both in-store and online. As our inventory changes daily, items are sold on a first-come, first-served basis. To avoid disappointment, we recommend using the Product Enquiry tab to check availability and request a hold.

Short-Term Holds (0–2 Days)

A short-term hold can be placed to secure an item prior to purchase. Simply reach out via the Product Enquiry tab to express your interest.

• Valid for up to 2 days

• No deposit required

• Item will remain listed for sale during the hold

Long-Term Holds (3+ Days)

For holds longer than 2 days, a 20% deposit is required to remove the item from sale.

• Deposit is deducted from the final purchase price

• Item will be removed from sale once deposit is received

• You can use the deposit option via the website to reserve the item, the remaining balance must be paid either via the website or in person prior to collection.

Deposits: @ 20% of the product value. (user must have an account for the deposit option)

Future payments:  remaining balance. (user must be logged in to pay remaining balance or simplay pay on collection)

Confirmation & Travel

Please wait for a confirmation email before making any travel arrangements. This ensures the item is still available, and your hold is in place.

Multiple Platforms & High Demand

Our products are advertised and sold on multiple platforms, leading to high volumes of inquiries. While we strive to meet all customer needs, please understand that this may result in some delays or availability issues

Deposit Refund 

Refunds on deposits will only be issued if the purchase was made in error and reported within 24 hours of the original transaction.

To request a refund, please use the Product Enquiry tab to submit your request.

Please note:

• The deposit is used to cover the cost of relisting and storing the item if the sale is not completed.
• As such, the deposit is non-refundable once the 24-hour window has passed.