Collection & Delivery
At Holytown Antiques, we offer a range of collection and delivery options depending on the size, weight and location of the item purchased.
As many of our pieces are antique, vintage, unique or oversized, delivery arrangements can vary from item to item. Please check the individual product listing for any specific collection or delivery information and contact us before purchasing if you are unsure which options are available.
Collection
Items marked Collection Only must be collected from Holytown Antiques unless an alternative arrangement has been agreed with us in advance.
Please contact us to arrange a convenient collection time.
It is the buyer’s responsibility to:
- Arrange suitable transport for the item.
- Check the item’s measurements before collection.
- Ensure the vehicle being used is large enough and suitable for transporting the item safely.
- Bring any blankets, straps or other protective materials required for transport where appropriate.
We are happy to assist with reasonable loading where possible, but responsibility for safely securing and transporting the item remains with the person collecting it.
Local Delivery
We offer a local delivery service within approximately a 20-mile radius of ML1, subject to availability and the size and nature of the item.
Local delivery is available at an additional cost to the buyer.
Please contact us before purchasing if you would like a delivery quote.
Delivery costs can vary depending on factors such as:
- Distance.
- Size and weight of the item.
- Ease of access.
- Stairs or upper-floor properties.
- Parking restrictions.
- The number of people required to complete the delivery safely.
For this reason, delivery charges may differ from one item or address to another.
Access Requirements
For furniture and larger items, it is the buyer’s responsibility to check that the item will fit into the property and through all necessary access points.
Please consider:
- Doorway widths.
- Hallways.
- Staircases and landings.
- Lifts.
- Low ceilings.
- Narrow entrances.
- Restricted road access.
- Parking availability.
- Steps or difficult pathways.
Please tell us about any access issues before agreeing the delivery.
Accurate information allows us to determine whether the delivery can be completed safely and whether additional people, equipment or time may be required.
If we are unable to complete a delivery because of an access issue that was not disclosed to us beforehand, the original delivery charge will still be payable.
Any return journey or redelivery will be subject to a new delivery charge.
We will not force an item through an opening or attempt a delivery where we believe doing so could cause damage to the item, property or injury to those involved.
Checking Measurements
Measurements are provided on product listings wherever possible and should be treated as approximate unless otherwise stated.
Please check the measurements carefully before purchasing a large item.
If you require an additional measurement that is not shown on the listing, please contact us and we will be happy to provide it where possible.
Courier Delivery
For larger items or deliveries outside our local delivery area, a courier service may be used.
A courier can either be:
- Arranged directly by the buyer; or
- Arranged by Holytown Antiques on the buyer’s behalf where possible.
We have previously used services such as Shiply to obtain courier quotations, although buyers are welcome to use a courier company of their own choice.
Courier prices are set by the individual courier and are outside the control of Holytown Antiques.
If you would like us to assist with obtaining a courier quote, please contact us before purchasing.
Buyer-Arranged Couriers
If you arrange your own courier, please provide us with the courier’s details and proposed collection date in advance.
The buyer is responsible for ensuring that the courier:
- Is suitable for transporting the item.
- Has appropriate insurance.
- Has been given the correct collection information.
- Understands the size and nature of the item being collected.
Any agreement made directly between the buyer and an independently arranged courier is between those parties.
Your statutory consumer rights are not affected.
Small Items & Postage
Smaller items may be available for postage where stated on the product listing.
Postage costs will normally be shown at checkout or agreed with you before dispatch.
We take reasonable care when packing items, particularly antique, vintage and fragile pieces.
Because some items require additional protection or specialist packaging, postage costs may vary according to the size, weight, value and fragility of the item.
If an item is listed as collection only but you would like to ask whether postage is possible, please contact us before purchasing.
Dispatch & Delivery Times
Where an item is being posted or sent by courier, we will provide an estimated dispatch or delivery timeframe where possible.
Delivery dates and times should normally be treated as estimates rather than guarantees, particularly where an independent courier is involved.
We will keep you informed if we become aware of a significant delay.
Receiving Your Delivery
Where possible, please inspect the item when it is delivered.
If you believe an item has been damaged during delivery or transit, please contact us as soon as reasonably possible and provide:
- Your order details.
- Photographs of the item.
- Photographs of any packaging.
- Details of the damage.
Please retain the item and its packaging while the matter is being investigated.
Where Holytown Antiques has arranged the delivery or courier, we will work with you to resolve the issue in accordance with your statutory rights.
Antique & Vintage Items
Please remember that many of the items we sell are antique, vintage or pre-owned.
Signs of previous use, age-related wear, marks, repairs and other characteristics may be present and are often part of the history of the item.
These will be described and photographed as accurately as reasonably possible.
Age-related wear that has been disclosed before purchase should not be confused with damage caused during delivery.
If you would like further photographs or a condition report before purchasing, please contact us.
Failed Deliveries
If delivery cannot be completed because:
- Nobody is available to accept the item at the agreed time;
- Incorrect delivery information has been supplied;
- Suitable access has not been provided; or
- An access issue was not disclosed beforehand,
the agreed delivery charge will remain payable.
A further charge may apply if another delivery attempt is required.
Changes to Delivery Arrangements
If you need to change an agreed delivery date or other arrangements, please contact us as soon as possible.
We will always try to accommodate reasonable changes, but we cannot guarantee that a particular alternative date or time will be available.
Your Consumer Rights
Nothing in this Collection & Delivery information affects your statutory rights as a consumer.
For further information regarding cancellations, returns or faulty goods, please see our Refund & Returns Policy and Terms & Conditions.
Contact Us
If you have any questions about collection or delivery, require additional measurements, or would like a delivery quote, please contact us before purchasing.
Holytown Antiques
42 Main Street
Holytown
Motherwell
ML1 4TA
Email: info@holytownantiques.com